This is Community-Led Monitoring (CLM) in Indonesia: a shift from community voices being heard informally to being <strong>counted, analysed, and used</strong> to influence policy.
In a small office in South Jakarta, three peer monitors gather around a glowing dashboard. The numbers on the screen represent feedback from people living with HIV and key populations across multiple districts—real experiences translated into evidence that can improve services.
This is Community-Led Monitoring (CLM) in Indonesia: a shift from community voices being heard informally to being counted, analysed, and used to influence policy.
In 2024, CLM is operating across 58 districts, coordinated through the CLM INA Task Force, a consortium that unites three separate CLM initiatives into a single, coordinated movement.
Digital tools introduced across 34 districts allow communities to collect feedback directly on Google Forms, replacing paper surveys with real-time uploads.
The impact is visible. Routine data collection in 100 health facilities has generated 704 client feedback entries, feeding into dashboards used by district focal points, civil society, and provincial health offices.
At the facility level, CLM findings have led to improvements such as:
Progress is not only local. The Provincial Health Office in Jakarta agreed to apply CLM feedback across all HIV services in the capital, while at the national level, CLM findings are now being presented to government in quarterly policy dialogues.
Yet challenges remain. Community demand for CLM needs to grow, and implementers still require stronger advocacy skills to use evidence strategically. Government acknowledges CLM, but full policy adoption is still in progress.
The next milestones are clear:
Across Indonesia, CLM is transforming participation into leadership. Communities are no longer observers of the HIV response—they are co-drivers of change.