About CLM

Community-Led Monitoring (CLM) is a powerful, rights-based approach that puts communities at the center of the HIV response. Through data collection, analysis, and advocacy, CLM helps ensure that services are people-centered, accountable, and responsive to the real needs of those most affected by HIV.

What is Community-Led Monitoring?

In the context of the HIV response, Community-Led Monitoring (CLM) is a systematic and ongoing process in which people living with HIV and key populations take the lead in generating evidence about the accessibility, quality, and inclusiveness of HIV services. Unlike traditional monitoring systems, CLM is owned and driven by communities themselves—from data collection and analysis to action planning, advocacy, and follow-up— ensuring that the lived realities of those most affected are at the center of decision-making.

Guided by the principles of community ownership, participation, transparency, and accountability, CLM combines both qualitative approaches—such as interviews, focus group discussions, community dialogues, direct observations, and virtual platforms—and quantitative tools, including surveys, scorecards, and digital dashboards.

Together, these methods allow communities to:

  • Identify barriers such as stigma and discrimination, stock-outs of supplies (including test kits and medicines), long waiting times, and the lack of youth- and gender-sensitive services.
  • Track progress over time by monitoring service quality, treatment outcomes, and the responsiveness of health systems.
  • Propose solutions directly to service providers, governments, and donors, linking evidence to action.

At its core, CLM is not just about data—it is about power and accountability. It enables communities to hold service providers, policymakers, and funders accountable for their commitments, while also fostering collaboration to co-create solutions. Over time, CLM contributes to stronger health systems, greater equity, and improved health outcomes, ensuring that no one is left behind in the HIV response.

In countries such as Papua New Guinea (PNG), CLM programs also include virtual components, such as hotline call centres and social media monitoring services. These platforms enable community members to share their experiences with monitors and access information about their health status and available services.

This added component positions CLM as an effective triage and referral system, helping connect community members to the services they need in a timely and responsive manner.

Core Principles of CLM:

  • People-Centered: Rooted in the voices and priorities of the community.

  • Independent: Operated by civil society, not service providers or government bodies.

  • Action-Oriented: Designed to lead to improvements in services through advocacy and dialogue.

  • Inclusive: Engages diverse community members, including marginalized and criminalized populations.

Key Approaches:

  • Community-based data collection (e.g., surveys, focus groups, scorecards)

  • Regular engagement with service users

  • Dialogues with health providers and policymakers

  • Evidence-driven advocacy for change

Why CLM Matters

The HIV epidemic in Asia and the Pacific remains a major public health challenge, with an estimated 6.9 million people living with HIV in 2024. While new infections have declined by 17% since 2010, the region still recorded nearly 300,000 new infections last year, with young people and key populations most affected.

AIDS-related deaths have fallen by 53% since 2010, yet approximately 150,000 people died in 2024. Progress toward the 95-95-95 targets remains uneven: around 79% of people living with HIV know their status, 69% are on treatment, and only 66% of those on treatment are virally suppressed.

Treatment coverage remains below 50% in several countries—including Afghanistan, Bangladesh, Fiji, Indonesia, Mongolia, Pakistan, Papua New Guinea, and the Philippines—leaving significant gaps in prevention and care. Persistent stigma, discrimination, and punitive laws continue to drive vulnerabilities and restrict access to services, highlighting the urgent need for sustained investment and community-led action to accelerate progress.

How Community-Led Monitoring helps bridge gaps in the HIV response
  • Ensuring accountability:CLM brings community voices into dialogue with governments and service providers, helping ensure that commitments translate into meaningful action.
  • Driving equity and inclusion:CLM enables marginalized groups to identify barriers linked to HIV and key population status, gender, age, geography, or disability, and to advocate for more inclusive policies and services.
  • Improving service quality:CLM findings lead to tangible improvements such as enhanced treatment literacy, reduced stigma in clinics, and more responsive HIV prevention services.
  • Strengthening sustainability:By generating credible, community-owned data, CLM supports the integration of community evidence into national health information systems, influencing policy, financing decisions, and long-term social contracting mechanisms.
  • Bridging service gaps through virtual channels:CLM incorporates tools such as hotlines and social media monitoring, enabling communities to report barriers, access information, and receive timely referrals to appropriate HIV services.
  • Strengthening meaningful community participation:CLM creates direct pathways for community members to share lived experiences with monitors, ensuring their voices inform service improvements and promote a more responsive HIV service delivery system.

Community-Led Monitoring matters because it helps make health systems more responsive, inclusive, and sustainable—ensuring that no one is left behind in the HIV response across Asia and the Pacific.

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Community-Led Monitoring